Privacy Policy

This Privacy Policy template explains the categories of information a production Jay Print Portal service may collect, why it may be used, and how information—including sensitive print files—should be protected and retained.

Template note: Replace or confirm these details to match your actual business practices, data flows, service providers, and applicable law before publishing.

1. Data We May Collect

Depending on how you use the website, information may include:

Account details, such as name, mobile number, and email address
Transaction metadata, such as payment status and transaction references
Messages or details submitted when contacting support
Files a user intentionally submits for a requested print job
Basic technical and usage information needed to operate and secure the website

2. Purpose of Processing

Information should be used only as reasonably necessary to provide the requested service, secure accounts, prevent abuse, process payments where applicable, provide support, maintain the platform, and comply with lawful obligations.

3. Sensitive Print Files

Identity documents and government-related records should be treated as sensitive. Where such files are handled, use private storage, limit staff access to those who need it for the job, and keep files only for the shortest practical period. Do not request a file unless it is necessary for the service and the user is authorized to submit it.

4. Retention and Deletion

The production service should define specific retention periods for each data category. Print-only files should normally be deleted after the job is completed and any short support window has ended, unless retention is lawfully required for a longer period. Transaction or account records may need different retention periods.

5. Sharing and Sale of Information

Information may be shared with service providers when necessary to deliver a requested service, process a payment, maintain the platform, or meet a lawful obligation. Uploaded identity-document content should not be sold. Any third-party processing should be described accurately in the final policy.

6. Security

Reasonable technical and organizational safeguards should be used to help prevent unauthorized access, loss, misuse, or disclosure. No online system or method of electronic storage can be guaranteed to be completely secure.

7. User Choices and Requests

Provide a contact method for users to request access to, correction of, or deletion of their information where applicable. Verify requests as appropriate and explain if certain information must be retained to meet legal or operational obligations.

8. Contact

For privacy-related questions or requests, contact the support team through the Print Portal Help page.

Last Updated: November 2026