Use official channels for PAN services
Choose the correct official service
For PAN applications, corrections, status checks or e-PAN access, refer to the relevant official Income Tax Department or authorised service-provider website. Confirm the website address before entering personal information.
Understand the service requested
A print request is different from a new PAN application, correction request or status enquiry. Confirm the customer’s need before beginning.
Follow verification requirements
Do not bypass identity checks or attempt to access a PAN document without the holder’s permission and the required authorisation.
PAN document printing checklist
Confirm the customer has requested the specific document or print assistance.
Use an official or authorised source for document access.
Explain any applicable service charges before proceeding.
Check that the document is readable and correctly aligned before printing.
Hand the printout directly to the customer and avoid exposing it to others.
Delete temporary files when no longer needed, unless retention is legally required.
Keep PAN and personal information secure
Never ask customers to disclose passwords, OTPs or account PINs.
Do not store PAN details in public spreadsheets, chat groups or unsecured devices.
Use access controls and updated security software on service-centre computers.
Share customer documents only through a secure, permitted channel and only when necessary.
Related Jay Print Portal guides
Frequently asked questions
Where can I get an e-PAN or PAN service?
Use the official Income Tax Department website or the authorised service provider identified for the relevant PAN service.
Can a retailer print a customer’s PAN document?
Only when the customer has requested the assistance and the retailer uses a permitted official or authorised workflow.
Should a customer share their OTP with the retailer?
No. Customers should enter or verify OTPs themselves through the authorised process. Never ask them to disclose passwords or OTPs.
Is Jay Print Portal an official PAN website?
No. Jay Print Portal is an independent information website and is not a government website or PAN issuing authority.
Final thoughts
Good document assistance starts with customer consent, clear communication and secure handling of personal information. Confirm current requirements with the relevant official source before offering a service. Explore more practical guides on the Jay Print Portal Blog.
Disclaimer: Jay Print Portal is an independent website and is not affiliated with or endorsed by any government department. Information is general guidance and may change. Verify current rules, eligibility and procedures with the relevant official authority.